General Terms and Conditions

1. Ownership of the domain

The website is registered under the “Regulation of registration of .PT domains/subdomains”, with legal deposit no. 376640/14 and is the property of FHLUD – TECHNOLOGIES, LDA. (FHLUD), with registered office at EN 328 528, 3740-070, UNIAO FREGUESIAS CEDRIM PARADELA SEVER VOUGA, AVEIRO, registered at the Commercial Registry Office under the unique registration and legal person number 516909274.

For any clarification related to the website or these General Conditions, you can contact us through any of the following means: 

  • Email:
  • Telephone: 00351 935303618 (call to national landline) from 10am to 8pm Monday to Sunday.
2. Object and scope of application

These General Conditions of Use apply to visitors to the website (hereinafter user) and also to any commercial transactions carried out by the Customer, through the Hortee virtual platform.

Browsing the website, as well as accessing the Hortee virtual platform and purchasing any product implies acceptance of these General Conditions by the Customer.

We reserve the right to change these General Conditions without prior notice, so we suggest that you consult these terms regularly.

If you do not agree with what is established here, you must immediately stop browsing our page, and continuing to do so presupposes full acceptance.

3. Information about content

The reproduction, transfer, distribution or storage of the website’s contents without prior written authorization granted by FHLUD is prohibited for purposes other than strictly personal use.

FHLUD reserves the right to modify at any time the information and commercial offer presented regarding: Products, prices, promotions, commercial conditions and services, such changes being applicable only to future orders and not applicable to current orders.
The introduction of links to this website, regardless of the intended purpose, without prior authorization from FHLUD is expressly prohibited. The use of our domain for abusive purposes, and without prior authorization, is subject to recourse to competent legal means.

FHLUD will not assume responsibility for advertisements and campaigns that use the FHLUD or HORTEE brand without being authorized to do so.

Every effort has been made to ensure that the information presented here is free from typographical or writing errors and whenever these occur, FHLUD will correct them as soon as possible.

The photographs presented on the website are for illustrative purposes only.

All Products identified on the website are subject to stock availability from the respective producer. Furthermore, in the case of products, some of which are perishable, FHLUD, nor its partners, will be able to guarantee the existence of stocks.

All information is written in Portuguese.

4. Responsibilities and cases of force majeure

All Products sold are in compliance with Portuguese legislation.

FHLUD is not responsible for losses resulting from any interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that result from a force majeure event and that may temporarily prevent access, navigation or the provision of services to Users. .

FHLUD is not responsible for situations of unforeseeable circumstances or reasons of force majeure, resulting from unforeseen events or natural forces beyond human action, which cannot be avoided or situations that create the impossibility of fulfilling the performance that cannot be imputable or attributable to FHLUD, particularly in situations such as natural disasters, terrorist attacks, war, epidemics, among others.

FHLUD declines any responsibility for any delay or impossibility of processing the order, particularly at the time of delivery, resulting from an error or insufficient data communicated by the Customer.

5. Obligations of Customers and Users

The Customer and the User undertake to comply with and respect these General Conditions of Use, namely:

Refrain from introducing, storing or disseminating through the website defamatory, obscene, insulting, xenophobic and/or any other content that violates the general principles of law and public order;

Do not use false identities;

Providing correct personal data;

Do not transmit messages or information that are offensive, misleading, defamatory, obscene or that violate, in any way, the right to privacy or intellectual or industrial property of third parties, as well as making available any information that may be harmful to third parties or to the holder from the website.

6. Placing orders at HORTEE

To make purchases through our website, you will have to access our Hortee virtual platform and register as a Consumer (Customer), by filling out the form for this purpose. Once registered, simply look for the producer partner and insert all the items you wish to purchase into the virtual shopping basket. You must follow all the steps to finalize the purchase so that it is completed successfully.

During the purchase process, you can select the shipping method and always have the possibility to collect the ordered products directly from our partner.

The prices charged are the exclusive responsibility of Hortee’s partners and may vary from the prices in each partner’s physical stores, being valid only for the day on which they are announced and for all orders placed on that date and subject to stock availability.

Validation of the purchase order implies that the Customer has become aware of and expressly accepts these General Conditions, available for consultation on our website. The data recorded by FHLUD constitutes proof of the set of transactions carried out between FHLUD and the Customer. It is FHLUD’s responsibility to archive the electronic document in which the contract is formalized and keep it accessible, keeping it for the purposes associated with the commercial transactions that take place.

As soon as you complete your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can immediately request its change, or even cancel the purchase made.

When purchasing Products at Hortee, the following payment methods are accepted: MB WAY; bank card, directly to the partner when picking up the order.

YOU CAN consult your previous orders in the reserved area.

7. Availability of Products

The products in our Hortee catalog are independent of our partners’ physical stores, both in terms of price and quantity in stock.

After contracting the business and mutual acceptance by both parties and payment, delivery of the physical products is made in the manner and at the location designated between the parties during the contracting of the business. It is the partner’s sole responsibility to deliver the contracted products and the consumer’s sole responsibility to collect them.

8. Free resolution and exceptions

The Customer has the right to terminate the contract without incurring any costs, with the exception of payment fees associated with payments already made, and additional delivery costs when the consumer expressly requests a different and more expensive delivery method than that the commonly accepted and least expensive modality proposed by the supplier of the good, and without the need to indicate the reason, within 14 days.

Unless the parties agree otherwise, the customer may not freely terminate contracts for:
a) Supply of goods that, by nature, cannot be returned or are susceptible to deteriorating or quickly becoming out of date;
b) Supply of sealed goods that cannot be returned, for reasons of health protection or hygiene when opened after delivery;
c) Supply of goods that, after delivery and by nature, are inseparably mixed with other items.

To exercise free resolution: the customer must send FHLUD a statement communicating, in their own words, the decision to terminate the contract, namely by letter, email or telephone.

DATE: 05/10/2023