Privacy Policy
1. IDENTIFICATION OF THE RESPONSIBLE FOR THE TREATMENT
FHLUD – TECHNOLOGIES, LDA. (FHLUD), with registered office at EN 328 528, 3740-070, UNIAO FREGUESIAS CEDRIM PARADELA SEVER VOUGA, AVEIRO, registered at the Commercial Registry Office under the unique registration and legal person number 516909274 (FHLUD)
2. INFORMATION AND CONSENT
The Personal Data Protection Law (hereinafter “LPDP”) and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter “GDPR”) ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.
In legal terms, “personal data” means any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person, meaning that protection does not cover data from legal entities.
By accepting this Privacy Policy, the user provides their informed, express, free and unequivocal consent for the personal data provided through the website https://fhlud.com/pt/inicio/ and the respective Hortee APP to be included in a file the responsibility of FHLUD, whose processing under the terms of the LPDP and the GDPR complies with appropriate technical and organizational security measures.
FHLUD maintains a database with records of its customers. The data present in this database are solely the data provided by them at the time of registration, being collected and processed automatically, under the terms approved by the National Data Protection Commission, by FHLUD, the entity responsible for the corresponding file.
Under no circumstances will information be requested about philosophical or political beliefs, party or trade union affiliation, religious faith, private life and racial or ethnic origin as well as data relating to health and sexual life, including genetic data.
Under no circumstances will we carry out any of the following activities with the personal data provided to us through this website: Transfer to other people or other entities, without the prior consent of the data subject; Transfer outside the European Economic Area (EEA), without the prior consent of the data subject.
3. PURPOSES OF PROCESSING PERSONAL DATA
The personal data we process through this page will only be used for the following purposes: Execution and management of purchase and sale contracts; Order processing; Communication with customers and clarification of doubts; Processing of information requests; Direct marketing communications (if you have consented to the processing of your personal data for this purpose).
FHLUD guarantees the confidentiality of all data provided by its customers. However, we inform you that collection on an open network allows personal data to circulate without security conditions, running the risk of being seen and used by unauthorized third parties.
If you do not agree with the conditions referred to above, FHLUD will not be able to contract with the user through its website.
4. TRANSFER OF PERSONAL DATA
In order to comply with the purpose of this website, FHLUD will transfer your personal data to other entities, which will process it, for the following purposes: Payment management and processing activities; Provision of contracted services.
The entities to which FHLUD will transfer your personal data to process them under the terms referred to above will be of the following nature: Third-party entities related to the provision of contracted services; Payment management and processing entities.
5. SAFETY MEASURES
FHLUD declares that it has implemented and will continue to implement the security measures of a technical and organizational nature necessary to guarantee the security of personal data provided to it in order to prevent its alteration, loss, processing and/or unauthorized access, taking into account takes into account the current state of technology, the nature of the data stored and the risks to which it is exposed.
FHLUD, whenever it accesses any personal data, undertakes to: Store it using legally required security measures, of a technical and organizational nature, that guarantee its security, thus avoiding alteration, loss, processing or unauthorized access, in accordance with the state of technology at any given time, the nature of the data and the possible risks to which they are exposed; Use the data exclusively for previously defined purposes; Make sure that the data is processed only by workers whose intervention is necessary to provide the service, who are obliged to maintain secrecy and confidentiality. If the information may be revealed to third parties, they must be obliged to maintain due confidentiality in accordance with the provisions of this document.
6. EXERCISE OF RIGHTS
In accordance with the provisions of the LDPD and the GDPR, the user may exercise their rights of access, rectification, erasure, limitation, opposition and portability at any time, by requesting any of the following means:
• Mail: EN 328 528, 3740-070, UNIAO FREGUESIAS CEDRIM PARADELA SEVER VOUGA, AVEIRO
• Email: inbox@fhlud.com
• Telephone: 00351 935303618 (call to national landline) from 10am to 8pm from Monday to Friday.
If the user wishes, at any time, to stop being part of the FHLUD database, he or she may exercise this right through these contacts.
7. CONTROL AUTHORITY
Under legal terms, the data subject has the right to submit a complaint regarding the protection of personal data to the competent supervisory authority, the National Data Protection Commission (CNPD).
Cookies Policy
The FHLUD and APP Hortee Cookies Policy intends to inform our users that the platform uses cookies and other data collection tools to personalize the use of the website.
Some cookies are necessary for our services and do not require the user’s prior consent.
Cookies that require consent are obtained by accepting the cookie banner on the Platform and, at any time, it is possible to change or withdraw consent through the cookie banner on our website.
What are cookies?
Cookies are data files stored in each user’s browser when they enter a website. These data files allow the website to retrieve important information about visits, help to improve each user’s experience and also make it easier for visitors to register, request and process products made through the platform.
Therefore, the main purpose of cookies is to simplify navigation and allow the user to make better use of the website. In this way, the user is recognized whenever they access the website, eliminating the need to repeatedly enter credentials, streamlining the navigation process, making it faster, more efficient and with better quality.
This data allows the website to function properly, does not put the device used by the user at risk and, if activated in your browser configuration, helps to identify and resolve possible errors in the operation.
The vast majority of browsers allow the use of cookies. However, each user has the ability to control and refuse cookies by modifying the settings, despite the possible loss of some of the Platform’s functionalities. If the user uses several browsers, they must modify the settings in all of them.
Types of cookies we use
Necessary Cookies: responsible for making the website usable, thus allowing basic functions such as page navigation and access to secure areas of the website to work properly. The website cannot function properly without these cookies.
Preference Cookies: allow the website to record information that changes the way the website behaves or appears according to each user. Examples of preference cookies are different languages, user location detection.
Statistics Cookies: help website owners to understand how visitors interact with the website, collecting and interpreting information in a completely anonymous way.
Marketing Cookies in the form of Plug-ins on social networks: receive information from users who accessed Hortee’s Facebook page. If the user presses the “like” button or makes a recommendation on social networks, the corresponding information is transmitted by the browser directly to the social network operator. If the user is not a member of a social network, there is also the possibility for the social network operator to save the user’s IP, capturing information about the browser and operating system used by the user.
Retention period
The majority of cookies used on our website are session cookies, that is, they are automatically deleted when the user leaves the website. On the other hand, we use persistent cookies, remaining on each user’s computer until they reach an expiration date defined by the platform or are manually deleted by the user.
DATE: 10/05/2023